Your IT Department
Tailored Managed Service
We recognize that every business operates differently, even within the same industry. For us to be successful as your partner, we utilize various managed service solutions to create a tailor-made foundation that allows for an evolving strategy to achieve both present and future IT objectives.
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We approach our support with a forward-thinking model to offer you scalable service options to best fit your needs and your budget.
Our team specializes in industry-focused support for your all your locations local and nationwide. With this in mind, we approach our support as a two-pronged initiative with Remote and On-Site support.
Our commitment of a one-hour response time within business hours between 8 AM – 5 PM EST. We are available on-call after hours with a 4-hour response time.
You will be able to reach our team directly. We build our partnership, so you know who you are speaking with rather than just a random voice over the phone.
Our team-based approach allows us to build institutional support knowledge and cross-training within our team to provide you with continuity. You never have to rely on just one of our team members for resolutions saving you time and money.
With the current climate, businesses have had to pivot their IT solutions to allow for a more flexible computer access solution. Our RDS support provides one of the most effective ways to resolve issues quickly in real-time. Providing complete and consistent remote access to your employee’s workspace ensuring flexibility, security, compliance, and control over desktop applications. This means we are able to save you time and money.
Remote Desktop Support (RDS)
With the current climate, businesses have had to pivot their IT solutions to allow for a more flexible computer access solution. Our RDS support provides one of the most effective ways to resolve issues quickly in real-time. Providing complete and consistent remote access to your employee’s workspace ensuring flexibility, security, compliance, and control over desktop applications. This means we are able to save you time and money.
Employee Focused Support
By allowing your employee to speak directly with one of our team members, while simultaneously accessing their desktop, we can offer a higher level of service to ensure all issues are resolved the first time.
RDS also allows your employees to be able to get the most out of their business day by securely accessing their workspace remotely wherever they are, and work from their personal customized and configured settings and software applications.
Security
With RDS, you will not have to sacrifice flexibility for security. Since RDS is directly accessing your employee’s desktop, all the security measures are already in place making security and protection fluid. With the RDS set-up, we can continue to support and provide direct access to data, files, and settings for every job role.
By setting up your office environment on-site with remote access, there are less configuration issues to handle, standardized software suites, and troubleshooting just got easier.
